RETURN RULES

Last updated: February 12, 2024

Refund Policy

At Bzmarr, we are committed to providing a positive and transparent shopping experience. Our refund policy outlines the conditions under which refunds may be granted and explains how to request a refund efficiently.

Refund Eligibility

Refunds are granted based on the reason for return and the condition of the returned item:

• ✅ Defective Products (No External Damage)
  If the product is defective and shows no visible damage, a full refund is available when returned within 7 days of delivery.

• ✅ Products with External Damage
  If the product arrives damaged externally, report the issue within 48 hours of receipt. A full refund will be issued once damage is confirmed by our team.

• ✅ Incorrect or Incomplete Orders
  If you receive the wrong product or if items are missing from your order, contact us immediately. You may choose between a full refund or a replacement, depending on stock availability.

Refund Process

1. Initiate a Return
   Begin by following the return steps outlined in our Return Policy. Specify whether you prefer a refund or replacement.

2. Inspection
   After receiving the item, our team will inspect it to confirm the return reason. The product must be in original condition with all accessories, manuals, and packaging.

3. Refund Approval
   If the inspection is successful, we will proceed to approve your refund.

4. Refund Method
   Refunds will be issued to the original payment method, unless requested otherwise.
   ⏱️ Please allow a few business days for the refund to reflect, depending on your bank or payment provider.

Non-Refundable Items

Some items may not qualify for refunds, including but not limited to:

• 🛑 Digital goods or subscriptions

• 🛑 Customized or personalized products

• 🛑 Sale or “Final Sale” items

• 🛑 Used or modified items

Need Help?

If you have questions about our refund process, or need support with a return, our customer service team is ready to assist you.

📧 [email protected]
📞 +964 750 504 2727