PRIVACY POLICY (PRIVACY NOTICE)

Last Updated: January 20, 2026

This Privacy Policy for Bzmarr (“we,” “us,” “our”) explains how and why we collect, use, store, and share (“process”) your information when you use our services (“Services”), such as when you:

• Visit our website or any pages that link to this Privacy Policy
• Download or use our mobile applications that link to this Privacy Policy
• Interact with us in other related ways, including support, sales, marketing, or events

If you do not agree with this Privacy Policy, please do not use our Services.

SUMMARY OF KEY POINTS

• What information do we collect? Information you provide and information collected automatically.
• Do we collect sensitive information? We do not intentionally collect or require sensitive personal information.
• Do we receive data from third parties? We may receive data from service providers and public/marketing sources depending on your use.
• How do we use information? To provide the Services, transactions/tenders, support, security, analytics, and legal compliance.
• Do we share information? Only when needed to operate the Services or as required by law.
• Your rights: Depending on your country, you may have rights to access, correct, delete, or object.

1. WHAT INFORMATION DO WE COLLECT?

A) Personal Information You Provide

We may collect information you voluntarily provide when you:

• Create an account or complete your profile (e.g., name, phone number, email)
• Place an order or participate in tendering (e.g., delivery address, project details, bid/quote documents)
• Contact support or communicate with other users through the platform
• Make payments or request refunds (transaction references and necessary details)

Accuracy: You are responsible for ensuring your information is accurate and up to date.

B) Information Collected Automatically

When you use the Services, we may automatically collect:

• Device and usage data (e.g., IP address, device identifiers, browser type, app version)
• Log data (e.g., pages viewed, actions taken, timestamps)
• Approximate location derived from IP (country/city-level) for security, fraud prevention, and localization

C) Cookies and Similar Technologies

We may use cookies, SDKs, pixels, and similar technologies to:

• Keep you logged in
• Remember preferences
• Measure performance and improve user experience

You can control cookies through your browser/device settings. Some features may not work if you disable certain cookies.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process information to:

• Create and manage accounts
• Enable e-commerce transactions and tendering features
• Process payments, confirmations, refunds, and cancellations
• Provide customer support and respond to requests
• Improve and maintain the Services (analytics, troubleshooting, testing)
• Protect the Services (security monitoring, fraud prevention, abuse detection)
• Comply with legal obligations and enforce our terms/policies

We only process information when we have a lawful basis where required (such as providing the Service, legitimate interests like security, your consent where applicable, and legal compliance).

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

A) With Sellers/Vendors and Buyers (Marketplace Sharing)

To complete transactions and tenders, necessary details may be shared between Buyers and Sellers (e.g., delivery details, order items, tender documents, quotes, messages).

B) With Service Providers

We may share information with third-party vendors that help us operate the Services, such as:

• Hosting and cloud infrastructure
• Payment processing and fraud prevention
• Customer support tools
• Analytics and performance monitoring
• Messaging/notifications (email/SMS/push)

These providers are permitted to process data only to provide services to us.

C) Business Transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

D) Legal Requirements

We may disclose information if required by law, court order, or to protect rights, safety, and security (including investigating suspected fraud or abuse).

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We may use cookies and similar technologies for authentication, preferences, analytics, and security.

5. HOW DO WE HANDLE SOCIAL LOGINS?

If you choose to register or log in using a third-party account (e.g., Google, Facebook, Apple), we may receive certain profile information from that provider (such as your name, email, and profile image), depending on your privacy settings with that provider.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

Yes. Because we operate in multiple countries and may use service providers located in different regions, your information may be processed outside your country. Where required, we take reasonable measures to protect your information consistent with this Privacy Policy and applicable law.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep personal information only as long as necessary to provide the Services, meet legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it unless retention is required by law.

8. DO WE COLLECT INFORMATION FROM MINORS?

Our Services are not intended for children. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information, contact us and we will take appropriate steps to remove it where required.

9. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your country’s laws, you may have rights to access, correct, delete, object, restrict processing, or withdraw consent.

To exercise rights, contact us using the details below. We may need to verify your identity.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Some browsers and devices offer “Do Not Track” signals. Because there is no consistent standard, we do not currently respond to DNT signals. If a standard is adopted that we must follow, we will update this Privacy Policy.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may update this Privacy Policy from time to time. We will change the “Last Updated” date and may notify you through the Services if changes are significant.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

• Email: [email protected]
• Address: Erbil, Dream City
• Phone: +964 750 504 2727

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

To request access, correction, or deletion of your personal information, contact us at [email protected]. Please include your name, the email/phone linked to your account, and details of your request.